General questions

Moms Meal Box is a home-style food service run mostly by moms — daily meals, meal passes, and catering that also supports moms with meaningful income.

We focus on clean, comforting home-style food (not heavy restaurant-style), and 60% of earnings support moms and Mumma Infra.

Our meals are prepared by trained moms who follow standardized recipes, hygiene rules, and daily quality checks.

No — it’s a sustainable business with a social mission, built to help moms earn consistently.

Our core is daily home-style meals powered by meal passes, with catering for events and bulk orders — all run by moms.

Yes — menu options depend on the day. Ask on WhatsApp for today’s veg/non-veg list and add-ons.

Yes. Tell us your preference while ordering and we’ll try our best to accommodate.

Tickets are meal passes — 1 ticket = 1 menu item (Breakfast/Lunch/Dinner). Use tickets anytime within your plan validity.

Product & service questions

Message us on WhatsApp with your meal choice + time slot + address. We confirm availability and delivery.

You give us space — we bring cookware, setup, serving counters, and staff. Buffet-style service, clean and smooth.

Yes — our catering team arrives in beautiful themed traditional attire for a premium, festive experience.

Buffet-style serving for easy flow, clean counters, and consistent portions.

Yes — we can handle small gatherings and large bulk orders. Share guest count and menu preference to plan.

Yes. We suggest options based on budget, cuisine preference, veg/non-veg needs, and guest profile.

Yes — we cook fresh daily with quality-controlled ingredients.

Absolutely. Ask anytime — we’ll share ingredients and help you choose safer options.

Pricing & billing questions

1 ticket (meal pass) = 1 menu item (Breakfast/Lunch/Dinner). Simple and flexible.

Yes. Trial packs are limited (1 per user) to help you try before committing.

No hidden charges. If delivery is included in your plan, it stays included.

Pass validity depends on the plan (weekly/monthly). Ask us your exact expiry on WhatsApp.

Yes — you can pause or switch your plan based on availability and policy for that plan.

In some cases yes. Share details and we’ll confirm if transfer is allowed for your plan.

Yes. We can share invoices/receipts for bulk orders and office catering.

Based on guest count, menu items, service needs, and event location. We’ll share a clear quote before confirming.

Technical support questions

WhatsApp is the fastest. Share your name, order type, and time slot for quick help.

We confirm acceptance on WhatsApp/call. If you didn’t get confirmation, message us with your details.

Send the updated address ASAP on WhatsApp. Address changes depend on route and time cut-off.

Usually yes if reported early. Share your order info and we’ll resolve it.

Message us “Menu” on WhatsApp and we’ll share today’s items, portions, and available add-ons.

Yes. Share your order details and feedback — we take quality seriously and respond quickly.

Tell us while ordering. Requests depend on the menu item and kitchen capacity for that slot.

Yes. Share event date, location, guest count, and veg/non-veg preference — we’ll reply with options and a quote.

Shipping & delivery questions

Orders are accepted at least 6 hours in advance to ensure fresh prep and smooth delivery.

Yes — depending on your area and menu availability for that time slot.

Delivery depends on coverage and route. Message your location and we’ll confirm instantly.

Please keep someone to receive the order. If you need rescheduling, inform us early — subject to route.

In some locations yes. Ask us and we’ll confirm pickup availability.

Yes. We arrive with cookware, setup, and staff — you just provide the event space.

Cancellations depend on how close it is to cooking/delivery time. Message us early for the best chance.

Sometimes routes get delayed due to traffic. Contact us and we’ll share the latest delivery update.